Create Your TimberCloud Account
Welcome to TimberCloud! Creating an account is the first step toward transforming how you sell custom products online. The signup process takes just a few minutes, and you can have your first products listed the same day.
Getting Started
What You'll Need
Before you begin, have the following ready:
- A valid email address
- A strong password (at least 8 characters)
That's it! You can add company details and payment information after creating your account.
Step 1: Navigate to Signup
Visit timbercloud.com/create-account (opens in a new tab) to create your account.
If you already have an account, log in here (opens in a new tab).
Step 2: Enter Your Information
Fill out the signup form with your details:
| Field | Required | Description |
|---|---|---|
| Email Address | Yes | Your login username and where we'll send notifications |
| Password | Yes | At least 8 characters, mix of letters and numbers recommended |
| First Name | Yes | Used to personalize your experience |
| Last Name | Yes | Your full name appears on communications |
| Phone Number | No | Optional, for account recovery and support |
Password Requirements
For account security, your password should:
- Be at least 8 characters long
- Include a mix of uppercase and lowercase letters
- Include at least one number
- Not be a commonly used password
Step 3: Review Terms and Conditions
Before creating your account, review and agree to:
- Terms of Service (opens in a new tab) — Your rights and responsibilities when using TimberCloud
- Privacy Policy (opens in a new tab) — How we collect, use, and protect your data
Check the box to confirm you've read and agree to these terms.
Step 4: Verify Your Email
After submitting the signup form:
- Check your email inbox for a verification message
- Click the verification link in the email
- You'll be redirected to log in with your new account
Didn't receive the email?
- Check your spam/junk folder
- Make sure you entered your email correctly
- Click "Resend verification email" on the login page
- Contact support@timbercloud.com if issues persist
Step 5: Log In and Get Started
With your email verified, log in to access your TimberCloud dashboard.
First-Time Login
When you first log in, you have two options:
- Create a Company — Set up your own business to sell products
- Become a Customer — Browse and order from existing TimberCloud businesses
Most users will want to create a company to start selling.
Free Trial
New accounts receive a 7-day free trial with access to core platform features:
| What's Included | Trial Limit |
|---|---|
| Products | 3 |
| Orders | 5 |
| Customers | 10 |
| Contacts | 10 |
| Team Members | 1 |
| Locations | 1 |
The trial gives you time to:
- Set up your product catalog
- Test the pricing configurator
- Create sample orders
- Explore the dashboard and reporting
No credit card is required to start your trial.
After Signup: Quick Start Guide
Here's the recommended path to get your store live:
Step 1: Setup
- ✓ Create your account (you're here!)
- Create your company — Add business details
- Choose a subscription plan — Select Basic, Standard, Professional, or Ultimate
Step 2: Products
- Create your first product — Add name, description, and options
- Set up pricing — Configure formulas for variable pricing
- Add product images — Upload photos for your catalog
Step 3: Configuration
- Configure shipping — Set up delivery methods and rates
- Set up payments — Connect Stripe to accept payments
- Customize your storefront — Adjust checkout settings
Step 4: Go Live
- Embed on your website — Copy the embed code to your site
- Test the checkout flow — Place a test order
- Launch! — Share with your customers
Account Security
Protecting Your Account
- Use a unique, strong password
- Don't share your login credentials
- Log out when using shared computers
- Enable two-factor authentication when available
Password Recovery
Forgot your password?
- Go to the login page (opens in a new tab)
- Click "Forgot Password?"
- Enter your email address
- Check your email for reset instructions
- Create a new password
Managing Your Account
After creating your account, you can manage your profile settings:
Profile Settings
- Update your name and contact information
- Change your password
- Manage email notification preferences
- View your company associations
Notification Preferences
Control which emails you receive:
- Order notifications
- Payment confirmations
- Low inventory alerts
- System updates and announcements
Joining an Existing Company
If you've been invited to join an existing TimberCloud company:
- Check your email for the invitation
- Click the invitation link
- Create your account (or log in if you already have one)
- You'll automatically be added to the company with the assigned role
Your access level depends on the role assigned by the company administrator.
Troubleshooting
Common Issues
"Email already registered"
- You may already have an account. Try logging in (opens in a new tab) or resetting your password.
Verification email not received
- Check spam/junk folders
- Add
noreply@timbercloud.comto your contacts - Request a new verification email from the signup page
Unable to log in after signup
- Make sure you've verified your email
- Check that you're using the correct email and password
- Try resetting your password
Need Help?
Contact our support team:
- Email: support@timbercloud.com
- Response Time: Usually within 1 business day
Next Steps
Now that your account is created:
- Create your company — Set up your business profile
- Choose a plan — Select the right subscription tier
- Add products — Build your product catalog
Welcome to TimberCloud! We're excited to help you sell custom products online.