Create Your TimberCloud Account

Welcome to TimberCloud! Creating an account is the first step toward transforming how you sell custom products online. The signup process takes just a few minutes, and you can have your first products listed the same day.

Getting Started

What You'll Need

Before you begin, have the following ready:

• A valid email address
• A strong password (at least 8 characters)

That's it! You can add company details after creating your account. If you start a paid-plan free trial, you'll add a payment method during signup (see Free Trial below); the permanent Free plan never asks for a card.

Step 1: Navigate to Signup

Visit app.timbercloud.com/create-account (opens in a new tab) to create your account.

If you already have an account, log in here (opens in a new tab).

Step 2: Enter Your Information

Fill out the signup form with your details:

Password Requirements

For account security, your password should:

• Be at least 8 characters long
• Include a mix of uppercase and lowercase letters
• Include at least one number
• Not be a commonly used password

Step 3: Review Terms and Privacy

Before creating your account, review and agree to:

• Terms of Service (opens in a new tab) — Your rights and responsibilities when using TimberCloud
• Privacy Policy (opens in a new tab) — How we collect, use, and protect your data

You must tick the "I agree to the Terms of Service and Privacy Policy" box to create your account — the Create User Account button stays disabled until you do.

Separately, there is an optional, unticked checkbox to receive occasional product updates and tips by email. Leaving it unchecked has no effect on signup, and you can unsubscribe at any time. For more on how we handle cookies, consent, and your data rights, see Privacy & Your Data.

Step 4: Verify Your Email

After submitting the signup form:

1. Check your email inbox for a verification message
2. Click the verification link in the email
3. You'll be redirected to log in with your new account

Didn't receive the email?

• Check your spam/junk folder
• Make sure you entered your email correctly
• Click "Resend verification email" on the login page
• Contact support@timbercloud.com if issues persist

Step 5: Log In and Get Started

With your email verified, log in to access your TimberCloud dashboard at app.timbercloud.com (opens in a new tab).

First-Time Login

When you first log in, you have two options:

1. Create a Company — Set up your own business to sell products
2. Become a Customer — Browse and order from existing TimberCloud businesses

Most users will want to create a company to start selling.

Free Trial

When you create a company on a monthly paid plan (Commerce or Build), you get a 14-day, full-feature free trial — every feature in that plan is unlocked for the full 14 days, with no caps on products, orders, or customers.

Important: A credit card is required to start a paid-plan trial. You will not be charged during the trial. Your first payment is collected automatically when the 14 days end, and you can cancel anytime before then with no charge. To end the trial early and start your subscription immediately, use Activate subscription now under Settings → Company.

During the trial your subscription status shows as "trialing." When it ends, it converts to an active paid subscription on your chosen plan.

Prefer to start without a card? Choose the permanent Free plan instead — it's $0 forever, requires no payment method, and runs an inquiry/quote-only storefront (no payments, up to 5 published products). You can upgrade to a paid plan at any time.

For full billing details — annual vs. monthly pricing, how the trial converts, and how to manage your subscription through the Stripe Customer Portal — see Billing & Free Trial. To compare what each plan includes, see Subscriptions & Plans.

After Signup: Quick Start Guide

Here's the recommended path to get your store live:

Step 1: Set up your business

1. ✓ Create your account (you're here!)
2. Create your company — Add business details
3. Choose a subscription plan — Pick Free, Commerce, Build, Production, or Enterprise

Step 2: Build your catalog

4. Create your first product — Add name, description, and options
5. Set up pricing — Use the Formula Builder or the AI Pricing Assistant for variable pricing
6. Add product images — Upload photos for your catalog

Step 3: Build your website

7. Build your website — On paid plans, TimberCloud auto-generates a branded, white-label hosted website from your company profile and catalog. Review and edit it in the Site Builder, then publish.
8. Connect a custom domain (optional) — Point your own domain at your hosted site, with automatic SSL.

Step 4: Configuration

9. Configure shipping — Set up packaging and delivery options
10. Set up payments — Connect Stripe to accept payments (paid plans only)
11. Customize your storefront — Adjust selling mode and checkout settings

Step 5: Go Live

12. Embed on your website — Or share your hosted site link / custom domain
13. Test the checkout flow — Place a test order
14. Launch! — Share with your customers

Tip: You don't have to choose between the two front-ends — the hosted website and the embeddable storefront both run from the same catalog, so you can use either or both.

Account Security

Protecting Your Account

• Use a unique, strong password
• Don't share your login credentials
• Log out when using shared computers
• Enable two-factor authentication when available

Password Recovery

Forgot your password?

1. Go to the login page (opens in a new tab)
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset instructions
5. Create a new password

Managing Your Account

After creating your account, you can manage your profile settings:

Profile Settings

• Update your name and contact information
• Change your password
• Manage email notification preferences
• View your company associations

Notification Preferences

Control which emails you receive:

• Order notifications
• Payment confirmations
• Low inventory alerts
• System updates and announcements

Joining an Existing Company

If you've been invited to join an existing TimberCloud company:

1. Check your email for the invitation
2. Click the invitation link
3. Create your account (or log in if you already have one)
4. You'll automatically be added to the company with the assigned role

Your access level depends on the role assigned by the company administrator.

Troubleshooting

Common Issues

"Email already registered"

• You may already have an account. Try logging in (opens in a new tab) or resetting your password.

Verification email not received

• Check spam/junk folders
• Add noreply@timbercloud.com to your contacts
• Request a new verification email from the signup page

Unable to log in after signup

• Make sure you've verified your email
• Check that you're using the correct email and password
• Try resetting your password

Need Help?

Contact our support team:

• Email: support@timbercloud.com
• Response Time: Usually within 1 business day

Next Steps

Now that your account is created:

1. Create your company — Set up your business profile
2. Choose a plan — Select the right subscription tier
3. Add products — Build your product catalog
4. Build your website — Launch your hosted, white-label site

Welcome to TimberCloud! We're excited to help you sell custom products online.