Subscriptions & Plans
TimberCloud offers five plans designed to grow with your business — from a free, inquiry-only storefront all the way up to a full production platform with multi-warehouse operations. This page walks through every tier, what each unlocks, the platform fees, add-ons, the free trial, and how to choose.
Tip: Looking for the nuts and bolts of billing (the trial, annual discount, proration, and the Stripe Customer Portal)? See Billing & Free Trial. For the permanent $0 plan, see The Free Plan.
Plans at a glance
| Free | Commerce | Build | Production | Enterprise | |
|---|---|---|---|---|---|
| Monthly price | $0 | $199/mo | $549/mo | $1,299/mo | Custom |
| Annual price (~17% off) | — | $1,990/yr | $5,490/yr | $12,990/yr | Custom |
| Platform fee | No payments | 1% | 0.5% | 0% | 0% |
| Users included | 1 | 1 | 7 | 15 | Unlimited |
| Additional users | — | +$50/user/mo | +$50/user/mo | +$50/user/mo | Included |
| Published products | 5 | Unlimited | Unlimited | Unlimited | Unlimited |
| Orders / inquiries | 50 inquiries/mo | Unlimited | Unlimited | Unlimited | Unlimited |
What each plan unlocks
| Feature | Free | Commerce | Build | Production | Enterprise |
|---|---|---|---|---|---|
| Embeddable storefront | ✓ (inquiry-only) | ✓ | ✓ | ✓ | ✓ |
| Stripe payments / checkout | — | ✓ | ✓ | ✓ | ✓ |
| Formula-based pricing | — | ✓ | ✓ | ✓ | ✓ |
| AI Pricing Assistant | — | ✓ | ✓ | ✓ | ✓ |
| AI Order Assistant | — | ✓ | ✓ | ✓ | ✓ |
| Customer reviews | — | ✓ | ✓ | ✓ | ✓ |
| Site Builder hosted website | — | ✓ | ✓ | ✓ | ✓ |
| Custom domain | — | ✓ | ✓ | ✓ | ✓ |
| Email & SMS notifications | — | ✓ | ✓ | ✓ | ✓ |
| Visual Configurator | — | Add-on ($99/mo) | ✓ | ✓ | ✓ |
| Shipping & Carrier / Freight Services | — | Add-on ($99/mo) | ✓ | ✓ | ✓ |
| Reports & analytics | — | — | ✓ | ✓ | ✓ |
| Purchasing & receiving | — | — | ✓ | ✓ | ✓ |
| Users / team page & role permissions | — | — | ✓ | ✓ | ✓ |
| Build sheets, labels & advanced product features | — | — | ✓ | ✓ | ✓ |
| Shop / production management & tracking | — | — | — | ✓ | ✓ |
| Scanner support & mobile app | — | — | — | ✓ | ✓ |
| Multi-warehouse (multi-location) | — | — | — | ✓ | ✓ |
| Inventory audits | — | — | — | ✓ | ✓ |
| Advanced reporting | — | — | — | ✓ | ✓ |
| Custom integrations, dedicated account manager, SLA | — | — | — | — | ✓ |
Note: Every higher paid tier includes everything in the tier below it. The platform fee applies only to card payments collected through TimberCloud checkout — see Platform fees below.
Plan details
Free — $0
The Free plan is a permanent $0 plan with no credit card required. It gives you a branded, inquiry-only storefront: customers browse your catalog and submit inquiries / quote requests instead of paying online.
Who it's for: New shops that want a presence and to start collecting leads before turning on online payments.
Included: Branded embeddable storefront, up to 5 published products, up to 10 options per attribute, a real inquiry inbox (50 inquiries per month), 1 user, and the ability to edit products, customers, and settings.
Not included: Pricing UI and online payments (no Stripe checkout), the Site Builder hosted website, custom domain, AI features, and team invites. The Orders nav item appears as Inquiries, and prices are hidden on the storefront.
Free is non-destructive: any pricing or data you create on a paid plan is preserved (just hidden) if you drop to Free, and instantly restored when you upgrade again. For the full breakdown, see The Free Plan.
Commerce — $199/month
Commerce turns on real e-commerce: take payments, set prices, and put a professional website in front of customers.
Who it's for: Makers and small shops ready to sell online and accept payment.
Everything in Free, plus:
- Hosted website via the Site Builder and the embeddable storefront — both white-label
- Customer portal and accounts
- Unlimited products and orders
- Formula-based pricing plus the AI Pricing Assistant
- Stripe payments and checkout
- Customer reviews
- The AI Order Assistant (upload a document/blueprint → ready-to-review order)
- Email & SMS notifications
- Custom domain for your website
- Basic shipping options
Platform fee: 1% Optional add-ons: Visual Configurator +$99/mo, Carrier & Freight Services +$99/mo, Additional Users +$50/user/mo.
Build — $549/month (Most Popular)
Build adds the operational tooling a working shop needs: shipping management, reporting, purchasing, a team, and advanced product features.
Who it's for: Established shops running real production volume with a team.
Everything in Commerce, plus:
- Shipping management and Carrier & Freight Services — included (live parcel + LTL rate-shopping, booking, and labels)
- Build sheets & labels
- Reports & analytics
- Purchasing & receiving (purchase orders, vendors)
- The Users / team page and role-based permissions
- Advanced product features (inventory management, CSV export, and more)
- The Visual Configurator — included
Platform fee: 0.5% Users included: 7 (additional users +$50/user/mo)
Production — $1,299/month
Production unlocks the shop floor: production tracking, the mobile app and scanner, multi-warehouse inventory, and advanced reporting.
Who it's for: Multi-station shops that manage work-in-progress, scan at stations, and run inventory across locations.
Everything in Build, plus:
- Production management & tracking (the Shop surface)
- Scanner support & the native mobile app (station scanning, receiving, QC, deliveries)
- Multi-warehouse / multi-location inventory
- Inventory audits
- Advanced reporting
Platform fee: 0% Users included: 15 (additional users +$50/user/mo)
Enterprise — Custom
Enterprise is for organizations with custom requirements: integrations, scale, and a dedicated relationship.
Who it's for: Large operations, multi-brand sellers, and resellers.
Everything in Production, plus:
- Custom integrations
- Unlimited users
- Dedicated account manager and dedicated onboarding
- Reseller program
- SLA support
Platform fee: 0% Pricing is custom — talk to our sales team.
Platform fees
The platform fee is TimberCloud's fee on successful card charges collected through TimberCloud checkout. It does not apply to quotes, offline deposits, or manually-logged orders.
| Plan | Platform fee |
|---|---|
| Free | No payments (cannot connect Stripe) |
| Commerce | 1% |
| Build | 0.5% |
| Production | 0% |
| Enterprise | 0% |
Important: The platform fee is separate from and on top of Stripe's standard processing fee of 2.9% + $0.30 per transaction. Payouts go directly to your own Stripe account via Stripe Connect — TimberCloud never holds your funds.
Worked example — a $1,000 card order:
| Plan | TimberCloud platform fee | Stripe processing fee (2.9% + $0.30) |
|---|---|---|
| Commerce (1%) | $10.00 | $29.30 |
| Build (0.5%) | $5.00 | $29.30 |
| Production (0%) | $0.00 | $29.30 |
On Production and Enterprise, TimberCloud takes no platform fee — you pay only Stripe's standard processing rate. See Order Payments and Platform Charges for how fees and charges appear in your account.
Add-ons
Add-ons let a Commerce plan buy a specific capability without jumping a full tier. Visual Configurator and Carrier & Freight Services are included free on Build and Production.
| Add-on | Price | Notes |
|---|---|---|
| Visual Configurator | +$99/mo | Visual, image-driven product configurator. Add-on on Commerce; included on Build / Production. |
| Carrier & Freight Services | +$99/mo | Live parcel + LTL freight rate-shopping, booking, and labels. Add-on on Commerce; included on Build / Production. |
| Additional Users | +$50/user/mo | Extra team seats above your plan's included count. Most relevant on Commerce (1 user). Adding users adjusts your subscription. |
Add-ons are managed alongside your subscription in Settings → Company → Manage Subscription.
Free trial
Every monthly paid plan (Commerce and Build) starts with a 14-day, full-feature free trial — not a capped sandbox. You get the real product for 14 days.
- Credit card required to start. You are not charged until the trial ends, and you can cancel anytime before then through the Stripe Customer Portal.
- The trial is available on monthly plans; during the trial your subscription status is trialing.
- Want to start billing right away? Settings → Company → Activate subscription now ends the trial early and charges your card immediately.
- The trial includes Site Builder AI at the Build allowance (100 generations/month) and the Build website page cap (25).
For the full billing walkthrough — annual vs. monthly, proration, cancellation, and statuses — see Billing & Free Trial.
Tip: Want $0 with no card and no trial clock? The Free plan is permanent — start there and upgrade to Commerce whenever you're ready to take payments.
AI features
AI is native and included — there is no separate metered AI add-on, document quota, or per-document fee.
- AI Order Assistant — upload a PDF, drawing, spreadsheet, photo, or CAD file and AI builds a ready-to-review order. Included from Commerce up (plus the user's role permission). Available during the trial.
- AI Pricing Assistant — describe pricing in plain English and AI writes the step-based formula. Commerce+.
- AI Product Builder — turn spreadsheets and PDF catalogs into products and attributes. Commerce+.
- Site Builder AI — writes website copy, FAQs, SEO, and testimonials, and can generate a whole starter site from your catalog. Commerce+, with a monthly generation quota by plan:
| Plan | Site Builder AI generations / month |
|---|---|
| Free | 0 (off) |
| Commerce | 50 |
| Build | 100 |
| Production | 500 |
| Enterprise | Unlimited |
The 14-day trial gets the Build allowance (100). Learn more in the AI Features overview.
Website page caps
The hosted Site Builder website is a Commerce+ feature, with a per-plan limit on the number of pages:
| Plan | Website pages |
|---|---|
| Free | — (not available) |
| Commerce | 10 |
| Build | 25 |
| Production | 100 |
| Enterprise | Unlimited |
The trial gets the Build cap (25). A custom domain is available on all paid plans.
Managing your plan
All plan changes, card updates, and cancellations go through the Stripe Customer Portal, opened from Settings → Company → Manage Subscription.
- Upgrades are pro-rated and take effect immediately — new features unlock right away.
- Downgrades take effect at your next renewal (you keep current features until then).
- Canceling keeps your access through the end of the current billing period.
- No overage fees on orders, users, or storage. (Adding users above your included seats simply adds the per-seat add-on to your subscription.)
For step-by-step instructions and what each subscription status means, see Billing & Free Trial.
Subscription statuses
Your subscription will be in one of these states: trialing, active, past_due, unpaid, canceled, incomplete, incomplete_expired, or paused. If you ever go past_due, update your card in the Stripe Customer Portal to restore access. Each status is explained in detail on the Billing page.
Need help choosing?
- Just getting started / collecting leads? → Free ($0). A branded inquiry-only storefront, 5 products, up to 50 inquiries/month. No card. See The Free Plan.
- Ready to take payments and launch a real website? → Commerce ($199/mo). Unlimited products & orders, Stripe checkout, formula pricing, AI, reviews, and the hosted Site Builder website.
- Running a working shop with a team? → Build ($549/mo) — Most Popular. Adds shipping & carrier/freight, reports, purchasing, the team page, build sheets, and the Visual Configurator (all included).
- Managing the shop floor and multiple warehouses? → Production ($1,299/mo). Adds production tracking, the scanner + mobile app, multi-location inventory, audits, and advanced reporting — and a 0% platform fee.
- Need custom integrations, unlimited users, or a reseller program? → Enterprise (custom). Talk to sales.
Frequently asked questions
Can I change plans at any time?
Yes. Upgrade or downgrade anytime in Settings → Company → Manage Subscription. Upgrades are pro-rated and take effect immediately; downgrades take effect at your next renewal.
Do you offer annual billing?
Yes, and it's self-serve. Annual plans save about 17% (you pay for 10 months instead of 12): Commerce $1,990/yr, Build $5,490/yr, Production $12,990/yr. Switch between monthly and annual in the Stripe Customer Portal.
Can I use my own Stripe account?
Yes. TimberCloud uses Stripe Connect, so payouts route directly to your own Stripe account and you keep your own Stripe dashboard. TimberCloud never holds your funds.
Are there any overage fees?
No. There are no overage fees on orders, users, or storage. The only usage-based add-on is Additional Users ($50/user/mo) above your plan's included seats.
What's the difference between the platform fee and Stripe's fee?
The platform fee (1% / 0.5% / 0% / 0% by tier) is TimberCloud's fee on card charges through checkout. Stripe's standard 2.9% + $0.30 per-transaction processing fee is separate and charged by Stripe directly. Free cannot accept card payments at all.
Is there a free option without a trial clock?
Yes — the Free plan is permanent, requires no credit card, and never expires. It's inquiry-only (no online payments), and you can upgrade to Commerce whenever you're ready.
Related: Billing & Free Trial · The Free Plan · Your Website · AI Features