Subscriptions & Plans
TimberCloud offers flexible subscription plans designed to grow with your business. Whether you're just starting out or running a large-scale operation, there's a plan that fits your needs.
Subscription Plans Overview
| Feature | Basic | Standard | Professional |
|---|---|---|---|
| Monthly Price | $249/mo | $499/mo | $999/mo |
| Locations | 1 | 1 | Unlimited |
| Team Members | 1 | 10 | Unlimited |
| Platform Fee | 1.5% | 1.0% | 0.5% |
| AI Features | Add-on | Add-on | ✓ Included |
| Products | Unlimited | Unlimited | Unlimited |
| Orders | Unlimited | Unlimited | Unlimited |
| Customers | Unlimited | Unlimited | Unlimited |
Plan Details
Basic Plan — $249/month
The Basic plan is perfect for individual makers and small businesses just getting started with online sales.
Included Features:
- 1 location/warehouse
- 1 team member account
- Unlimited products, orders, and customers
- Embeddable storefront
- Product configurator with custom pricing
- Order management and tracking
- Customer accounts and history
- Secure Stripe payment processing
- Basic reporting and analytics
Platform Fee: 1.5% on processed payments
Standard Plan — $499/month
The Standard plan is designed for growing businesses that need to add team members.
Everything in Basic, plus:
- Up to 10 team member accounts
- Role-based access control
- Team collaboration features
- Priority email support
Platform Fee: 1.0% on processed payments
Professional Plan — $999/month
The Professional plan is our most comprehensive offering, built for established businesses with larger teams and advanced needs.
Everything in Standard, plus:
- Unlimited team member accounts — Add as many users as you need
- Unlimited locations — Manage inventory across multiple warehouses, showrooms, or production facilities
- AI Features included — AI Quote Generator included at no additional cost
- Advanced user permissions — Custom access roles and granular controls
- Priority support — Faster response times and dedicated assistance
- Advanced integrations — Access to all current and future platform features
Platform Fee: 0.5% on processed payments
Custom & Enterprise Plans
For businesses with unique requirements, we offer Custom plans tailored to your specific needs.
Custom plans may include:
- Custom pricing structures
- Volume discounts
- Dedicated account management
- Custom integrations
- SLA guarantees
- On-premise options
- White-glove onboarding
Contact our sales team to discuss your requirements.
AI Features Add-on
The AI Quote Generator allows you to upload blueprints, specifications, and documents that are automatically analyzed to create quotes and orders.
AI Add-on Pricing
| Component | Cost |
|---|---|
| Monthly subscription | $50/month |
| Documents included | 500/month |
| Additional documents | $0.10 each |
What Counts as a Document?
Each uploaded file (PDF, image, or specification document) that is processed by the AI system counts as one document toward your monthly allocation.
AI for Professional Plan Users
If you're on the Professional plan, AI features are included at no additional cost. The $50/month subscription and document limits do not apply — you have unlimited AI document processing as part of your plan.
Free Trial
New accounts receive a 7-day free trial with access to core features:
| Trial Limits | |
|---|---|
| Products | 3 |
| Orders | 5 |
| Customers | 10 |
| Contacts | 10 |
| Team Members | 1 |
| Locations | 1 |
During your trial, you can explore the platform and test your product configurations. When you're ready, subscribe to any paid plan to unlock full access.
Platform Fees Explained
TimberCloud charges a small platform fee on payments processed through your storefront. This fee is in addition to Stripe's standard payment processing fees.
| Plan | Platform Fee |
|---|---|
| Basic | 1.5% |
| Standard | 1.0% |
| Professional | 0.5% |
| Custom | Negotiable |
Example: On a $1,000 order with the Basic plan, the platform fee would be $15.
Multi-Location Feature
The multi-location feature is available on Professional and Custom plans. It allows you to:
- Track inventory across locations — See stock levels at each warehouse, showroom, or facility
- Smart order routing — Automatically assign orders to the optimal location based on inventory and proximity
- Location-specific settings — Configure different operating hours, pickup options, and shipping capabilities per location
- Consolidated reporting — View performance metrics across all locations
Location-Based Features
Each location can have its own:
- Address and contact information
- Fulfillment options (pickup, shipping, delivery)
- Operating hours and business days
- LTL freight pickup requirements
- Primary location designation
Managing Your Subscription
Viewing Your Current Plan
You can view your current subscription status in Settings → Company. Your plan name and status are displayed at the top of the page.
Upgrading Your Plan
To upgrade to a higher tier:
- Navigate to Settings → Company
- Click Upgrade Plan or Manage Subscription
- You'll be redirected to the Stripe customer portal
- Select your new plan and complete the upgrade
Upgrades take effect immediately, and you'll be prorated for the remaining billing period.
Downgrading Your Plan
To downgrade:
- Navigate to Settings → Company
- Click Manage Subscription
- Select your new plan in the Stripe portal
Note: Downgrading may disable features. For example, downgrading from Professional will disable AI features unless you have the AI add-on, and you'll be limited to a single location.
Canceling Your Subscription
To cancel your subscription:
- Navigate to Settings → Company
- Click Manage Subscription
- Select Cancel subscription in the Stripe portal
Your access will continue until the end of your current billing period.
Subscription Statuses
Your subscription can have the following statuses:
| Status | Description |
|---|---|
| Active | Subscription is current and fully functional |
| Trialing | Account is in the free trial period |
| Past Due | Payment failed — update your payment method |
| Canceled | Subscription has been canceled |
| Paused | Subscription is temporarily paused |
| Incomplete | Initial payment is pending |
If your subscription becomes Past Due, you'll have a grace period to update your payment information before access is restricted.
Frequently Asked Questions
Can I change plans at any time?
Yes, you can upgrade or downgrade your plan at any time through the Stripe customer portal.
Do you offer annual billing?
Yes, annual billing is available with discounted rates. Contact sales for details.
What happens to my data if I cancel?
Your data is retained for 30 days after cancellation. You can export your data at any time from the Settings page.
Are there any setup fees?
No, there are no setup fees for any plan.
Do you offer refunds?
We offer a 7-day free trial so you can evaluate the platform before subscribing. Refunds for paid subscriptions are handled on a case-by-case basis.
Need Help Choosing?
Not sure which plan is right for you? Here's a quick guide:
- Just starting out? → Start with Basic ($249/mo) and upgrade as you grow
- Growing team? → Standard ($499/mo) gives you room for up to 10 team members
- Multiple locations, large team, or need AI? → Professional ($999/mo) has everything included
- Unique requirements? → Contact us for a Custom plan
Questions? Contact us at support@timbercloud.com or schedule a demo (opens in a new tab).