Package Tracking

TimberCloud provides real-time tracking updates for all booked shipments. Track packages internally, share tracking with customers, and receive delivery notifications.

Tracking Overview

Once a shipment is booked, TimberCloud monitors its progress:

Automatic Updates - Status synced from carrier
Customer Portal - Customers can track their orders
Email Notifications - Key milestone alerts
Internal Dashboard - Overview of all shipments

Tracking Status Flow

LABEL CREATED → PICKED UP → IN TRANSIT → OUT FOR DELIVERY → DELIVERED

Status Definitions

Status	Description
Label Created	Shipment booked, awaiting pickup
Picked Up	Carrier has package
In Transit	Moving through carrier network
Out for Delivery	On truck for delivery
Delivered	Successfully delivered
Exception	Delay or issue (see exception types)

Exception Types

Exception	Description	Action
Address Issue	Incorrect or incomplete address	Contact customer
Delivery Attempted	No one available to receive	Schedule redelivery
Weather Delay	Weather-related delay	Wait for update
Damaged	Package damaged in transit	File claim
Lost	Package cannot be located	File claim

Internal Tracking

Order View

View tracking information on any shipped order:

Field	Description
Tracking Number	Click to view carrier page
Status	Current shipment status
Last Update	Time of last status change
Location	Current/last known location
ETA	Estimated delivery date

Shipments Dashboard

View all active shipments in one place:

Go to Orders → Shipments
Filter by status, carrier, or date
Click any shipment for details

Quick Filters

Filter	Shows
In Transit	Currently moving shipments
Delivered	Completed deliveries
Exceptions	Shipments with issues
Today's Deliveries	Expected today

Customer Tracking

Tracking Portal

Customers can track their orders through:

Email Link - Tracking link in shipping confirmation
Order Status Page - View on their account
Carrier Website - Direct tracking number lookup

Customer View Includes

Current status and location
Estimated delivery date
Delivery confirmation
Proof of delivery (when available)

Branded Tracking Page

Customize your tracking page with:

Company logo
Brand colors
Custom messaging
Contact information

Email Notifications

Automatic Notifications

TimberCloud sends tracking emails at key milestones:

Event	Email Sent
Shipped	Confirmation with tracking number
Out for Delivery	Delivery day reminder
Delivered	Delivery confirmation
Exception	Issue notification

Notification Settings

Configure which notifications are sent:

Go to Settings → Notifications
Enable/disable shipping notifications
Customize email templates

Real-Time Updates

Polling Frequency

TimberCloud checks carrier systems regularly:

Status	Check Frequency
Label Created	Every 4 hours
In Transit	Every 2 hours
Out for Delivery	Every 30 minutes
Delivered/Exception	Final status

Webhook Updates

For supported carriers, TimberCloud receives instant updates via webhooks:

FedEx Track API
UPS Webhooks
USPS Informed Delivery

Delivery Confirmation

Proof of Delivery

When available, view proof of delivery:

Signature image (if signed)
Delivery photo (FedEx, UPS)
Delivery timestamp
Recipient name

Access POD

Open the order
Go to Shipment Details
Click "View Proof of Delivery"

Tracking Multiple Packages

For multi-package shipments:

Master Tracking

One primary tracking number for the shipment, with:

Overall status (based on all packages)
Individual package tracking numbers
Package-level status

Package-Level View

Expand to see each package:

Package	Status	Location
1 of 3	Delivered	Front Door
2 of 3	Out for Delivery	On Vehicle
3 of 3	In Transit	Distribution Center

Tracking History

View complete tracking timeline:

Dec 9, 2:15 PM  - Delivered, Front Door
Dec 9, 8:30 AM  - Out for Delivery
Dec 9, 6:00 AM  - Arrived at Local Facility
Dec 8, 11:45 PM - Departed Regional Hub
Dec 8, 4:30 PM  - Arrived at Regional Hub
Dec 7, 9:00 AM  - Picked Up
Dec 6, 3:00 PM  - Label Created

Handling Exceptions

Address Issues

Customer receives notification
Update address if needed
Contact carrier for redelivery
Monitor for resolution

Delivery Attempts

Customer notified of attempt
Options: hold at location, reschedule, redirect
Update order with new delivery date

Damaged/Lost Packages

Document the issue
File claim with carrier
Process refund or replacement
Track claim resolution

Integration with Orders

Order Status Sync

Tracking status automatically updates order:

Tracking Status	Order Status
Label Created	Ready to Ship
Picked Up	Shipped
In Transit	In Transit
Delivered	Completed

Delivery Documentation

When delivered:

Order marked complete
Delivery date recorded
POD attached to order
Customer notified

Best Practices

Monitor Exceptions - Check daily for issues
Communicate Proactively - Inform customers of delays
Keep Records - Maintain POD for disputes
Track Lead Times - Compare estimated vs actual delivery
Review Carrier Performance - Identify patterns

Troubleshooting

Tracking Not Updating

Allow 24 hours for initial scan
Verify tracking number is correct
Check carrier website directly
Contact carrier for scan issues

Wrong Status Shown

Refresh page for latest data
Check carrier website for accuracy
Allow time for system sync
Contact support if persists

Customer Can't Track

Verify tracking number was sent
Check email spam folder
Provide direct carrier link
Resend tracking email

Next Steps

Booking & Labels - Book shipments
Rate Shopping - Compare carrier rates
Configuration - Notification settings

Booking & Labels Configuration