Quality Control
Quality control (QC) is how you confirm each item is right before it ships. In TimberCloud, QC happens by marking line items inspected, one at a time, and then advancing the order to Completed — no separate "Inspection" status to juggle.
Availability: Per-line inspection is available on Commerce and up. The dedicated shop-floor QC page and mobile QC are Production-plan features.
How QC works
Older versions of TimberCloud had a distinct Inspection status. That's been retired. Today, QC is lighter and lives right on the order:
- As you check each item against its specs, mark that line inspected.
- A completion progress bar fills in as you go, so you can see at a glance how much of the order has been checked.
- When everything passes, move the order to Completed — it's now ready to pack and ship.
You don't step through a special status to do this, and you don't have to save the whole order between checks.
Tip: You can mark items inspected from the order itself or from the Shop QC page. Tap a line item to flag it inspected and watch the completion progress update in real time.
Inspecting an order
Step 1 — Compare each item to the order
Open the order and work through its line items. For each one, verify:
- Dimensions — match the ordered specifications
- Material and finish — correct type, color, and edge
- Assembly — built and joined correctly
- Appearance — no defects or damage
- Components — all hardware and parts included
Step 2 — Mark it inspected
Tap the item to mark it inspected. The progress bar advances. Repeat for every line item.
Step 3 — Advance the order
Once every item passes, use a fast status action to move the order to Completed in one click. Fast actions also let you jump straight to Shipped or Delivered when appropriate, without stepping through every screen — keeping fulfillment moving once QC is done.
If an item fails, don't advance the order. Route it back to production for correction, note the issue, and re-inspect once it's fixed.
Stations and QC
If you run production through Stations, a QC or Inspection station is usually the last stop before packing. As workers complete each station, the order's Timeline records who did what and when, so QC has a clear picture of where the job has been.
Availability: Station-based tracking and the shop-floor tools are part of the Production plan. See the Shop section.
Where QC lives
| Where | What you can do | Availability |
|---|---|---|
| The order page | Mark line items inspected, watch progress, advance to Completed | Commerce+ |
| Shop → QC | A dedicated shop-floor queue for inspecting orders | Production |
| Mobile app | Inspect line by line from the shop floor | Production |
See the Shop QC page for the production-floor workflow.
Mobile QC
The TimberCloud mobile app lets your team run inspections right at the workstation instead of at a computer — tap items to mark them inspected, track completion in real time, and see due-soon and overdue orders at a glance. Mobile QC is part of the Production plan (and Enterprise), alongside the rest of the Shop and scanner tools.
You can also use TimberCloud in a mobile browser (Add to Home Screen) if you'd rather not install the app.
Note: ‹App Store / Google Play links and native-only feature details to be confirmed by the TimberCloud team.›
See the Mobile section for more.
After QC: packing and shipping
Once an order is Completed, it's ready to ship. From there you'll book the shipment (if you use Carrier Services), print the packing slip and labels, and mark it Shipped. See: