Quality Control & Inspection
Quality Control (QC) is the checkpoint where finished orders are inspected before they ship. QC has its own page — Shop → QC — with a searchable queue of orders and a per-order inspection detail view.
Availability: Production plan and up. See Subscriptions & Plans.
How orders reach QC
An order lands in the QC queue when it finishes production — that is, when every station on it is checked off on the Order Tracking dashboard and you click Complete. Its status becomes Inspection, and it appears here.
Note: QC is its own page. It is not a tab on the Tracking dashboard. Open it directly at Shop → QC.
The QC queue
The QC page is a table of every order currently in the Inspection status.
Find an order:
- Search by order number, customer name, or PO number.
- Filter by status using the dropdown (All Statuses, Pending, In Progress, Completed, On Hold).
Table columns (desktop) include the order ID, customer, PO number, order date, due date, total, and status. Overdue orders and orders with no due date are flagged inline so they're easy to catch.
Tip: On a phone or tablet the table collapses to a reduced set of columns — order ID, customer, and actions — so it stays usable on the shop floor.
Each row has two quick actions:
| Action | Icon | What it does |
|---|---|---|
| View details | Eye | Opens the order's QC detail page for line-by-line inspection |
| Mark complete | Check | Marks the whole order complete (a confirmation modal appears first) |
Marking an order complete moves it out of QC into the Completed status, where it flows to the Shipping dashboard to be packed and booked.
Inspecting an order
Click the eye icon to open an order's QC detail page. There you can review the order header (order number, customer, PO, status) and step through the line items — verifying the product, dimensions, quantity, and quality against your standards — and mark each line as inspected.
For a deeper walk-through of line-by-line inspection and what to check on each item, see Order QC.
After QC
Once an order passes, its status changes to Completed and it's ready for shipping. Head to the Shipping Dashboard to configure packaging, rate-shop carriers, and book the shipment.
Location filtering
The QC queue respects the Shop Location Selector. Choose a single location to inspect only that shop's orders, or All Locations to see everything at once.
Troubleshooting
An order isn't in the QC queue. Confirm its status is "Inspection" — it only reaches QC after all production stations are checked off — and that the location filter matches its fulfillment location.
Can't mark an order complete. Make sure you have permission to update orders and that there are no unresolved issues on the order.
Next Steps
- Order QC — line-by-line inspection on the order detail page
- Order Tracking — how orders reach QC from production
- Shipping Dashboard — pack and ship completed orders
- Shop overview — the full production flow