Account Settings
Account Settings hold your personal preferences — your profile, which notifications you receive, and your password. These are yours alone and are separate from the company-wide Company and Order settings that affect everyone.
Navigation: click your profile icon → Account Settings
The area has three tabs: General, Notifications, and Security.
General
Your personal profile.
| Field | Description |
|---|---|
| Photo | Your profile photo. Click Change to upload a new one, or Remove to clear it. If you have no photo, your initial is shown instead. |
| Full name | Your display name throughout TimberCloud. |
| The email tied to your account. | |
| Mobile (SMS Notifications) | Your mobile number. This is required to receive any SMS notifications (see below). |
| Username | Your login username. |
Your account role for the current company (for example Admin or a custom role) is shown under Profile.
Make your changes and click Save.
Tip: If you're a customer-facing user who wants text-message alerts for your orders and payments, add your Mobile number here first — the SMS options on the Notifications tab stay locked until you do.
Notifications
The Notifications tab is a grid of the individual notifications you can receive, organized into tabs by category — such as Orders, Payments, Customers, System, and Messages. For each notification you tick how you want to be reached:
| Column | Meaning |
|---|---|
| In App | Show the notification inside TimberCloud. |
| Send it to your email. | |
| SMS | Text it to your mobile. (Only appears in some cases — see below.) |
You can enable any combination per notification. Click Save Settings to apply.
When the SMS column appears
The SMS column only shows up for customer-role users, and only on the Orders and Payments categories. It also requires a mobile number on your General profile — until you add one, the SMS checkboxes stay disabled and hovering shows a reminder to add your number.
Note: Staff roles manage notifications with In App and Email only; SMS is a customer-facing option for order and payment updates.
Important: These are your personal preferences. They're different from the company-wide Send Automated Emails switch under Settings → Company → Notifications, which decides whether the system sends automated customer emails at all. If that company switch is off, automated emails aren't sent regardless of your personal settings here.
Security
The Security tab is where you change your password.
- Enter your Old Password.
- Enter a New Password — it must be at least 8 characters.
- Re-enter it under Confirm New Password (the two must match).
- Click Save.
That's the only control on this tab. TimberCloud does not offer two-factor authentication or an active-sessions manager for individual accounts.
Forgot your password?
If you can't sign in, use the Forgot Password link on the login page to receive a reset email, rather than this tab.
Next Steps
- Company Settings — company-wide identity, team, and the automated-emails switch
- Roles & Permissions — what your role can do and see
- Settings Overview — a map of every settings area