Package Tracking (from the Shop)
Once a shipment has a tracking number, TimberCloud keeps it current on its own — you and your customers always see where the package is without lifting a finger. Tracking is not something you run from the Shop; it happens automatically and shows up right on the order.
Availability: Package tracking rides on Carrier Services, which are Commerce and up — included with every paid plan. See Subscriptions & Plans.
The short version
- When you book a shipment through Carrier Services, its tracking number is captured and registered automatically. You can also add a number by hand on the order.
- Status updates arrive in real time and are re-checked periodically, so tracking stays fresh through the whole journey.
- An order can carry several tracking numbers. When every number on it reads Delivered, the order flips to Delivered on its own and the delivery date is recorded.
- Customers follow a live status timeline from their order page, with a link out to the carrier's own tracking.
You'll see tracking on the order's Shipping section and on the Deliveries tab of the Shipping dashboard.
Where the full documentation lives
- Package Tracking — the complete tracking model: statuses, notifications, and syncing
- Tracking Numbers — adding and managing tracking numbers on an order
- Booking & Labels — how booking captures a tracking number for you
Next Steps
- Package Tracking — full tracking reference
- Booking & Labels — book shipments and capture tracking
- Shipping Dashboard — the Deliveries tab
- Shop overview — the production suite